ph74 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how ph74 ("ph74," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," "User") who access or use the ph74 online gambling platform, including ph74.vip and all associated services, features, games, and support channels.

ph74 is committed to protecting the privacy and personal data of all Filipino players in accordance with Republic Act No. 10173 — the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR), as well as applicable regulations issued by the National Privacy Commission (NPC) of the Philippines. ph74 also processes data in compliance with its obligations as a PAGCOR-regulated gambling operator.

This Policy should be read in conjunction with the ph74 Terms & Conditions. Capitalised terms used but not defined in this Policy have the meanings assigned to them in the Terms & Conditions.

2. Personal Data We Collect

ph74 collects personal data from and about you through multiple channels. The categories of data collected, and the circumstances of collection, are described in the table below:

2.1 Data You Provide Voluntarily

The majority of personal data ph74 holds about you is data you have directly provided during registration, KYC verification, payment processing, or when contacting ph74 support. Provision of accurate and complete data is a condition of account registration and continued use of the ph74 platform.

2.2 Data Collected Automatically

When you access the ph74 platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This data is used for platform security, fraud prevention, technical performance monitoring, and analytics. See Section 6 for details on cookies and tracking.

3. How We Use Your Personal Data

ph74 processes your personal data for the following specific purposes:

• Account Management: To create, maintain, verify, and administer your ph74 account, including processing your registration, authenticating your ph74 login, and managing account settings.
• Service Delivery: To provide access to games, process bets and payouts, manage your PHP wallet balance, and deliver all platform features.
• KYC & Age Verification: To verify your identity, confirm you are aged 21 or older, and satisfy PAGCOR and anti-money laundering (AML) compliance requirements. ph74 is legally required to conduct and retain KYC verification records.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other accepted payment methods; to verify payment method ownership; and to maintain accurate transaction records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, and other prohibited conduct. Technical data including IP addresses and device fingerprints are used for this purpose.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and reporting obligations to the Anti-Money Laundering Council (AMLC) where required by law.
• Responsible Gaming: To monitor player activity for indicators of problematic gambling behavior, to administer responsible gaming tools requested by players, and to enforce self-exclusion periods.
• Customer Support: To respond to support inquiries, resolve disputes, process complaints, and maintain records of customer communications.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. Marketing communications can be opted out of at any time.
• Platform Improvement: To analyse platform usage patterns, identify technical issues, improve game performance, and develop new features based on aggregated, anonymised player behaviour data.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its IRR, ph74 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the contract between you and ph74 — including account registration, game operation, payment processing, and support delivery.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, NPC registration requirements, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, non-essential cookies, and any other processing activities where ph74 has obtained your explicit, informed, and freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

ph74 does not sell, rent, or trade your personal data to third-party marketers. Your data may be shared only in the following circumstances:

5.1 Service Providers

ph74 engages trusted third-party service providers to support platform operations, including payment processors (GCash, Maya, BPI, BDO), KYC verification providers, fraud detection services, game software providers (Jili, PG Soft, Pragmatic Play, and others), cloud infrastructure providers, and customer support platforms. All service providers are contractually bound to process data only as instructed by ph74 and to maintain appropriate data security standards.

5.2 Regulatory and Law Enforcement Authorities

ph74 may disclose personal data to PAGCOR, the AMLC, the NPC, or other Philippine government authorities where required by applicable law, court order, or regulatory direction. This includes mandatory suspicious transaction reports (STRs) and covered transaction reports (CTRs) filed with the AMLC under the AMLA.

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of ph74 or its parent entity, personal data held by ph74 may be transferred to the acquiring entity as part of the transaction. ph74 will notify affected players prior to any such transfer taking effect, where practicable.

6. Cookies & Tracking Technologies

ph74 uses cookies and similar tracking technologies on the ph74 platform. Cookies are small text files stored on your device that help ph74 remember your preferences, maintain your login session, and collect analytics data.

6.1 Types of Cookies Used

• Essential Cookies: Required for the ph74 platform to function. These include session authentication cookies that maintain your logged-in state and security cookies that help protect against cross-site request forgery. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the ph74 platform — pages visited, time on site, game categories accessed, and navigation paths. Data collected is aggregated and anonymised where possible.
• Fraud Prevention Cookies: Used to identify and flag suspicious behavioural patterns that may indicate fraudulent activity, bot usage, or multi-accounting.
• Preference Cookies: Store your platform preferences such as display language and responsible gaming settings so they persist between sessions.

You may control non-essential cookies through your browser settings. Disabling essential cookies will prevent ph74 from functioning correctly and may result in your inability to log in or access games. ph74 does not use third-party advertising cookies.

7. Data Retention

ph74 retains personal data for as long as necessary to fulfil the purposes for which it was collected, as required by applicable Philippine law and regulation, and as necessary to protect ph74's legitimate legal interests.

• Active Account Data: Retained for the duration of your account relationship with ph74.
• Transaction & KYC Records: Retained for a minimum of five (5) years from the date of the transaction or account closure, as required by the AMLA and PAGCOR compliance requirements.
• Responsible Gaming Records: Self-exclusion records are retained permanently to prevent re-registration during exclusion periods and to maintain an accurate compliance history.
• Support Communications: Retained for a minimum of two (2) years following the resolution of the relevant support matter.
• Marketing Consent Records: Retained for the duration of your account and for one (1) year following account closure or consent withdrawal, to evidence compliance with consent obligations.

Upon expiry of the applicable retention period, ph74 will securely delete or anonymise personal data that is no longer required for any lawful purpose.

8. Data Security

ph74 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction:

• Encryption: Personal data is encrypted at rest using AES-256 and in transit using TLS 1.3.
• Access Controls: Access to personal data is restricted to ph74 personnel and service providers with a legitimate need to access it, based on role-based access control (RBAC) principles.
• Intrusion Detection: ph74's infrastructure is monitored 24/7 by automated intrusion detection systems that alert the security team to anomalous access patterns.
• Regular Security Audits: ph74 undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Data Breach Response: ph74 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, ph74 will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

9. Your Data Rights

Under the Data Privacy Act of 2012 and its IRR, you have the following rights in relation to your personal data held by ph74:

• Right to Be Informed: The right to be informed that your personal data is being or has been processed, and to receive information about the processing activities.
• Right of Access: The right to request a copy of the personal data ph74 holds about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly from your ph74 account settings.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ph74's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objections to direct marketing will be honoured unconditionally.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph74 has processed your personal data in violation of the Data Privacy Act. The NPC can be contacted at privacy.gov.ph.

To exercise any of the above rights, contact ph74 via live chat support or at [email protected]. ph74 will respond to data rights requests within 30 days, or such shorter period as required by applicable law. Identity verification will be required before any data rights request is actioned.

10. Children's Privacy

The ph74 platform is strictly for adults aged 21 years and older, as required by PAGCOR regulations governing online gambling in the Philippines. ph74 does not knowingly collect personal data from individuals under the age of 21.

If ph74 becomes aware that it has inadvertently collected personal data from a person under the age of 21, the account will be immediately terminated, all funds will be handled in accordance with the ph74 Terms & Conditions, and the relevant personal data will be deleted from ph74's systems promptly. If you believe an underage individual has registered on ph74, please notify us immediately via live chat support.

11. International Data Transfers

ph74's primary data infrastructure is hosted within the Philippines. In certain circumstances, personal data may be transferred to or accessed by service providers whose operations are based in other countries — for example, game software providers with servers outside the Philippines, or cloud infrastructure with distributed data centres.

Where such transfers occur, ph74 takes appropriate steps to ensure that the recipient provides an adequate level of data protection, including through contractual clauses, binding corporate rules, or other mechanisms recognised by the NPC as providing adequate safeguards. ph74 will not transfer personal data to jurisdictions that the NPC has assessed as providing inadequate data protection without implementing appropriate safeguard measures.

12. Third-Party Links

The ph74 platform may contain links to third-party websites or services, including game provider information pages, payment processor portals, and PAGCOR resources. This Privacy Policy applies solely to the ph74 platform. ph74 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party site you visit from links on the ph74 platform.

13. Amendments to This Policy

ph74 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or ph74's data processing practices. Where changes are material, ph74 will provide notice via email to registered account holders or via a prominent notice on the ph74 platform at least 7 days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the ph74 platform following any amendment constitutes your acceptance of the revised Privacy Policy.

14. Contact & Data Protection Officer

ph74 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact us through the following channels:

• Live Chat: Available 24/7 inside the ph74 platform — the fastest channel for data rights requests and privacy inquiries.
• Email: [email protected] (plain text — not a clickable link; for data rights requests, include "Privacy Request" in your subject line)
• Response Time: ph74 aims to acknowledge all privacy inquiries within 5 business days and to resolve data rights requests within 30 calendar days.

For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For general platform information, visit the About Us page or consult the FAQ.